Last updated: 7 October 2026

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Maison Kasbah respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit maisonkasbah.co.uk, purchase from us, subscribe to our emails, contact us or otherwise interact with Maison Kasbah.

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For the purposes of UK data protection law, the data controller is:

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Maison Kasbah
Email: hello@maisonkasbah.co.uk

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1. Information we collect

Depending on how you interact with Maison Kasbah, we may collect:

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Identity and contact information, including your name, email address, telephone number, billing address and delivery address.

Order information, including products purchased, order history, delivery information, returns and customer-service correspondence.

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Payment information. Payments may be processed securely by third-party payment providers. Maison Kasbah does not necessarily receive or store your complete payment-card details.

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Marketing information, including whether you have subscribed to our emails and your marketing preferences.

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Website and technical information, which may include your IP address, browser/device information, pages visited, referral source and information collected through cookies or similar technologies.

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Correspondence, including information you provide when contacting us, entering a promotion, responding to a survey or communicating with Maison Kasbah through our website or social-media channels.

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2. How we use your information

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We may use your personal information to:

• process, fulfil and deliver orders;

• take and manage payments;

• communicate with you about an order;

• process returns and refunds;

• respond to questions and provide customer service;

• operate and improve our website;

• understand how customers use our website and content;

• prevent fraud and protect the security of our business and website;

• comply with legal, accounting and tax obligations;

• send marketing communications where permitted;

• manage promotions or competitions; and

• improve Maison Kasbah products, services and customer experience.

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3. Our lawful bases

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Under UK data-protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

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Contract - where processing your information is necessary to fulfil an order or provide a service you have requested.

Legal obligation -where we need to keep or use information to comply with the law, including certain accounting and tax requirements.

Legitimate interests - where processing is reasonably necessary for operating, improving and protecting Maison Kasbah, provided those interests are not overridden by your rights.

Consent  - where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies.

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Where processing is based on consent, you can withdraw that consent at any time.

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4. Email marketing

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If you choose to join the Maison Kasbah mailing list, we may send you emails containing news, Journal content, new collections, product launches, offers and other Maison Kasbah updates.

You can unsubscribe at any time using the unsubscribe link contained within our marketing emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order you have placed.

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5. Cookies

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Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where applicable, support advertising and marketing.

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Some cookies are strictly necessary for the website to function. Other cookies, such as certain analytics, advertising and tracking cookies, may require your consent.

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Where consent is required, you will be given the opportunity to accept or reject these technologies through our cookie controls.

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6. Who we share information with

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We do not sell your personal information.

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We may share information where necessary with trusted third parties that help us operate Maison Kasbah, such as:

payment processors; ecommerce and website providers; delivery and fulfilment companies; email-marketing providers; analytics providers; IT and website-support providers; professional advisers such as accountants; and government, regulatory or law-enforcement authorities where legally required.

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7. International transfers

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Some companies that provide services to Maison Kasbah may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives an adequate level of protection in accordance with applicable UK data-protection law.

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8. Affiliate links

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Maison Kasbah may occasionally recommend products, books, travel services, homeware or other products and services through The Maison Edit, The Journal, Pinterest, Beacons or other Maison Kasbah content.

Some of these links may be affiliate links. This means Maison Kasbah may receive a commission if you purchase something after following one of these links, at no additional cost to you.

Third-party websites operate under their own privacy policies. We recommend reviewing those policies when visiting external websites.

Affiliate relationships will also be clearly disclosed where required.

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9. Social media

Maison Kasbah uses social-media platforms including Instagram and Pinterest.

If you interact with Maison Kasbah through a social-media platform, that platform may process information about you according to its own privacy policy.

Information you choose to make public through comments, messages, posts or other interactions may also be visible to other users depending on your privacy settings.

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10. How long we keep information

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We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax, fraud-prevention and reporting requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

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11. Keeping your information secure

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We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee complete security.

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12. Your rights

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Depending on the circumstances, UK data-protection law may give you rights including the right to:

access personal information we hold about you; request correction of inaccurate information; request deletion of information in certain circumstances; restrict certain processing; object to certain processing; request transfer of certain information; and withdraw consent where processing is based on consent.

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To exercise your rights, contact us at:

hello@maisonkasbah.co.uk

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You also have the right to make a complaint to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

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13. Children's privacy

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Maison Kasbah's website and services are not specifically directed at children, and we do not knowingly seek to collect personal information from children except where appropriate and lawful.

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14. Third-party links

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Our website, Journal, Maison Edit, Beacons page and social-media content may contain links to third-party websites.

Maison Kasbah is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy information provided by any third-party website you visit.

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15. Changes to this policy

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We may update this Privacy Policy from time to time to reflect changes to Maison Kasbah, our website, the services we use or applicable law.

The latest version will be published on this page and the Last updated date will be amended accordingly.

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16. Contact us

If you have questions about this Privacy Policy or how Maison Kasbah handles personal information, contact:

hello@maisonkasbah.co.uk